At Kidching Bike Hub, you don’t need to buy a new bike—just rent one for as long as you need it.

Setting up your subscription is simple:

Choose a Bike
- Pick the right size and style for your child from our selection.

Add Bike Hub Assurance (Optional)
-For just £2/month, get peace of mind with cover for accidental damage, repairs, and total loss.

Select Delivery
-Weekday delivery: £14.99
-Weekend delivery: £19.99

Payment
Your payments will be taken monthly from
the date you take out the subscription.

Exchanges are priced at £10 plus delivery
fee of the new bike.

First you will need to cancel your
current subscription within your profile section and then order a new bike
within 24 hours of cancelling. You will then not be charged the cancellation fee and
your old subscription will be cancelled and the new one for the new bike will
be created.

You can cancel your subscription at any time, we understand that life changes, and we want to keep things flexible. Just log in to your account and click Cancel.

Please note: A return admin fee is applied when sending the bike back:
-Balance bikes – £25
-All other bikes – £35

You can cancel your subscription at any time. We understand that things change, and we want our service to be flexible. All you ned to do is log into your account and click cancel. We have an admin that is applied to the return of the bike.

-Balance bikes - £25
-All other bikes £35

How to return your bike.
- Log into your account and click cancel subscription

-Prepare your bike for collection

-Once your bike has been received and check over by one of our mechanics, your subscription will be cancelled.

At Kidching Bike Hub, we believe in being upfront with our pricing. Here’s everything you need to know:

Monthly Fee
The monthly cost depends on the bike you choose. At checkout, you’ll: Pay your first monthly fee.

Your first payment is adjusted to cover the time from delivery to the 1st of the next month. After that, payments are taken on the 1st of each month until you return or exchange your bike.

Bike Exchanges
-Before 12 months (balance bikes) or 18 months (all other bikes): £10 fee
-After this period: Free

Delivery Fees
-Weekday delivery: £14.99
-Weekend delivery: £19.99

Returns (includes admin, collection, and packaging if needed)
-Balance bikes: £25
-Other bikes: £35

Damage Policy
-Normal wear and tear? No charge.
-Excessive damage? Charged based on parts and labour after inspection.

Theft or Loss
You’re responsible for keeping the bike secure. If lost or stolen, you’ll be charged the remaining RRP of the bike.

Missed Collections/Deliveries
Missed your scheduled slot? A fee will apply to cover our costs.

For that extra peace of mind, why not take out our bike hub assurance. It is an extra £2 per month, and it will cover you for any accidental damage and excess amount in the event of a total loss. The £2 will be added at checkout.

When bikes are returned to us, we carry out a service on the bike carried out by one of our mechanics. We expect our bikes to present with natural wear and tear, however at times the damage falls outside of this we must charge for the repairs, such as part replacement and frame damage. With Kidching Bike Hub Assurance all the above repairs would be covered.

If you suffer sudden damage to your bike and you get the bike such as a snapped chain or punctured tyre and you get this fixed while under your subscription, we will also cover the cost of the repair. We will need to get this approved before carrying out the work and provide photos of the damage and receipt for the work and we will reimburse you.

We will not cover general maintenance of the bike, such s general wear and tear such as worn cables and any servicing you may chose to take out on the bike, will not be covered.

Total loss
Total loss means any loss or damage that is not repairable or that would cost more to repair than the market value of the bike.

If the total loss has been from theft or other criminal activity, then we need you to provide a crime reference number to benefit from Kidching Bike Hub Assurance.

If the total loss is due to an accident, then the bike would need to be returned to us.

When the total loss fee is paid (see below) and accepted by Kidching Bike Hub, your monthly payments will be cancelled.

Total Loss Fees
In the case of a total loss of the bike, you will pay the lesser of either the RRP mins what you have already paid or the excess amounts below

-Balance bike - £50
-First cycle bike - £75
-All other bikes £150

You can opt out of the Kicking Bike Hub Assurance at checkout but you will be liable for the cost of repairs and losses if occurred.

-Report the crime to the police to obtain a crime reference number.
-You continue to pay for your bike until the excess amount has been paid.

The amount you will depend if you have taken out the Kidching Bike Hub Assurance. If you have Kidching Bike Hub Assurance, you will only pay the excess you will only pay the excess amount stated in the policy. If you have opted out of this you will need to pay the full RRP of the bike.

If the loss is due to a burglary, you should be able to claim this through your house insurance but will need to do this your self with your insurer.

We expect a reasonable amount of wear and tear with our bikes, so don't worry about small marks and general service repairs (new cables, new tyres etc.)
However, if we suspect that the bike has been used outside of a usual child’s cycling then we may have to charge a fee for repairs. In extreme circumstances, we may have to claim back the value of the bike.
When we might ned to charge

-Damage to any part of the bike that means we must make repairs outside of our routine maintenance.

-Damage that affects the structural integrity or safety of the bike

-Damage that means the bike has to be written off.

Our bikes are pretty hardy things and it is rare that we have to claim back repair costs from a member. We hope that as long as you use your judgement and common sense, this won't be something that you have to worry about.

Where we deliver – To most of the UK, excluding Northern Ireland and isle of man

Cost
- Delivery - £17.99

Our delivery partners will be in contact with you to confirm the delivery of your new bike.

What happened if I am not in when delivery is made

An adult will need to be present at the time of delivery to sign for the bike. If you are not in when delivery attempted the courier will attempt on a different day. However, repeat missed deliveries will occur a fee.